REVIEWS AND FEEDBACK
WHAT PEOPLE SAY
Larissa
Hands down the most knowledgable staff. I went there unaware of what I was looking for, and Erin was so kind and patient in helping me figure out what worked best. She was so helpful and made my experience a 10/10. The customer service was so awesome! I will definitely be telling all of my family and friends to go here! When I went to pick up my glasses, Victoria was able to help me and make sure I got everything together and everything was as good as I hoped. Both of these two people that helped me went above and beyond the regular customer service!
I had to have 3 prescriptions filled and knew the total amount would be over my benefit plan. I went to other eyeglass places who denied using 2 of my existing frames. Natalie, the optical assistant said it was doable without hesitation. She also found me a new 3rd pair which I love and negotiated a very affordable final amount for all 3. I was given one hour service for one pair and had all eyeglasses within a week. I will highly recommend Optimax to my family and friends and tell them to definitely ask for Natalie!
I had stopped by another glasses store in the mall and was quoted almost $500 for a single vision and frame. I had already left when I decided to check reviews online and found OPTIMAX.
I am glad I went back. The experience was very positive. Victoria was absolutely friendly and helpful. She was not looking to make a sale but to genuinely help based on my needs.
The prices were very affordable and less than half of what I was previously charged at the other store.
Absolutely recommending this business.
I booked an appointment to look at frames and was blown away by the exceptional customer service. The prices are incredibly competitive and reasonable. Cannot wait for the glasses to come in!
Great staff, always friendly when I go in and offer to tighten my glasses when needed on the spot :) Thanks!!
Phenomenal service fast efficient all the girls were 10/10
Amazing staff, convenient location, and a great selection of brands.
Got us all in for our eye exams, put our eye exam cost towards the glasses we bought, worked patiently with our family of five to our pick glasses, and worked so hard to get the best advantage of our benefits/coverage!
Highly recommend 🙌
Amazing staff. Awesome selection. Always a great experience.
Their service was amazing. My mom was really happy. Even in the pandemic and they are busy, but they take care of the customer very well.
Went in very intimidated because I didn't have +$600 to spend on glasses. The sales associate was so nice, helpful, and even helped me pick out the right frames for my face shape. I would recommend everyone to go there for their next set of frames, even if you have a bigger budget; that's how good their customer service is!
I went in there a few days ago to get my glasses fixed... Quick service, free of charge, clean and spacious area.
Highly recommend Optimax. I have been going there since they opened. I've had my eyes examined and I've purchased two pairs of glasses. The staff are helpful are very friendly. They aren't pushy. Love the wide selection of designer frames. I get nothing but compliments on my glasses!
Replaced my broken sunglasses lenses, even though it’s a discontinued model (impossible to find anywhere). They explained me that it would not be possible to obtain the replacements from Ray Ban (which I already knew since I’ve been exchanging emails with those guys for weeks), but somehow the girl who helped me managed to find ones that perfectly fitted the frame. I was helped by 2 different girls the 2 times I was there and they both did everything in their hands to see a happy customer leave their store. Now that’s what I call customer service.
Wonderful service..atmosphere..selection....they are very dedicated to good customer service. We have been going here for over 2 yrs now. I've been wearing reading glasses for about 5 yrs and this is the first place to get my prescription right! My other glasses always seemed a little off. I highly recommend this business!
Appreciated the help bailing us out! We forgot contacts at home and needed some for a hockey tournament.
Thanks again!!!!
The staff are beyond amazing at Optimax. They are not pushy sales people, very kind and helpful. The Doctors are fantastic as well. They take the time to answer all questions, you never feel rushed. The selection is amazing and cover every budget. My glasses were in in less time then quoted. I would def recommend Optimax.
GREAT staff....great service
Friendly staff, amazing service. They go above and beyond to ensure your happy and satisfied with your purchases
Welcoming, friendly & fast service. overall great experience
I was a first time shopper for glasses. So I had a lot of questions. Erin was wonderful in how she interacted with me. I would have loved to purchase my glasses at Optimax. But unfortunately I found a better deal for me at another store. Based on experience and environment. I will definitely visit that store again. Thank you Erin :)
I am fully satisfied with mr najeeb, thanks for your support
Very grateful for the service i recieved from Natalie in peterboro store thanks nat
Helped me pick a new pair of glasses, exactly what I was looking for. Replaced my previous lenses no problem that were scratched. Thanks a bunch!
Not pushy, don't try to nickel and dime you for every little thing. Went in to fix a nose peice, and they did it free! If that had been Walmart, or nelms they'd charge you for it. Let me browse their glasses without constantly hovering.
My daughter's and I were in yesterday. They took us as walk ins. Everyone there was so helpful with answering questions and making suggestions. Such a nice friendly staff. Thank you.
They provided wonderful service for my son.
Great costumer service, good brands and a variety selection of frames
Thank for your excellent service.
great service highly recommend this place
Good service and style choices